Rio de Janeiro
Av. Ataulfo de Paiva, 1.100 - 7th floor
Leblon - CEP: 22440-035
Tel: 21 3526-9100
Fax: 21 3526-9101
R. Jerônimo da Veiga, 384 - 2nd floor
Itaim Bibi - CEP: 04536-001
Tel: 11 3526-9100
Fax: 11 3526-9101
In the event you are not satisfied with Gávea´s handling of your request through the traditional channels above, please refer to our Ombudsman Service by contacting us by phone, email, post or by completing our Online Form, as follows:
Phone: 0800 60 42832 or 0800 60 GAVEA (toll free)
Online Form: Use our Online Form above and select ´Ombudsman´ as subject
Address: Rua Jerônimo da Veiga, 384 - 2º andar, Itaim Bibi, São Paulo, CEP: 04536-001.
Please ensure that you disclose your name, individual taxpayer number, or equivalent, and contact details in your enquiry.
Enquiries: Monday-Friday, 9:00 a.m. – 6:00 p.m. (BRT): excluding local holidays. Gávea will endeavor to resolve and respond to all enquiries within 15 days.